Senior Technical Support Engineer – مهندس دعم فني أول

Senior Technical Support Engineer – مهندس دعم فني أول 86-21-60256830 +
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We are looking for someone who demonstrates:

• Passionate drive to innovate and create.

• Integrity to the core

• Enthusiastic customer focus

• Consistent interactive teamwork

• Desire for continuous improvement and top performance

Here is a glimpse of what you’ll do…

• Provide technical support for Arctech’s customers (MEA region), ensuring a best-in-class customer experience and providing product and systems expertise to maximize customer value with the team.

• Work closely with Artech’s Technical Support Team based in China for providing quick support to Client.

• Work closely with cross-functional teams, including sales team, project managers, product managers, and other engineers, to ensure that the solar tracker product meets the customer’s needs and project requirements.

• Compile POT procedure and technical documentation during bidding stage;

• As a Senior Technical Support Engineer, you need to stay current with the latest developments in solar tracker technology and industry trends to identify new opportunities for product improvement.

• Responsible for developing new features for solar tracker systems. You need to work with a technical support team to identify areas for improvement and develop solutions that enhance the product’s functionality and performance.

• Produce topographical slope analyses, heat map based on provided topographical contour data using GIS software and Civil 3D.

• Interpret customer provided inputs and create optimized Tracker layouts considering boundaries, setbacks, constraints, and topography.

• Interpret structural design information provided by internal technical team. Coordinate and consult with engineers and others on engineering details, design assumptions and resolve design or other technical queries of client.

• Interface with outside contracted drafting teams: review and help ensure template compliance, check/redline drawings, etc. Check drawings and documents created by others for accuracy, correctness, and compliance.

• Modify drawings per customer comments/feedback, and use customer feedback to develop drawing templates, notes, views etc.

• Check all output for accuracy.

• Be an internal customer advocate within Arctech.

• Other related duties as assigned.

Job Requirement :

The qualifications you must have:

• Bachelor of Science in Civil/Structure/Mechanical engineering.

• At least 2 year of solar tracker experiences.

• Excellent communication, organizational, and time-management skills.

• Ability to work effectively across multiple organizations in a fast-paced, smaller company environment.

• Willingness to learn for projects with multiple contributors and version control.

• Practical experiences with leading technical supporting team;

Preferred qualifications:

• 3+ year of experience working for a Solar PV Project, a PV EPC (engineering-procurement-construction) company, or an independent engineering firm reviewing Solar PV Project related mechanical structures.

• Experience in PV Syst simulations, Autocad, understanding design wind speed requirements as per international codes and standards, basic electrical engineering related to solar PV projects.

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