Your mission:

Hello there and welcome to your new challenge here at Sungrow.

We want You to help us provide the MENA region with more clean energy, for residential and utility projects.

• Interface between our customers and Sungrow.
• Take ownership of dispatched customer issues.
• Provide service and customer support during field visits or dispatches.
• Run a diagnosis on errors or technical problems.
• Deliver support and contribute service solutions for our customers.
• Perform all on-site installation, repair, maintenance, and test tasks as well as upgrades or rework activities.
• Support the Project Management during commissioning and site acceptance services.
• Follow operational procedures, processes and practices as defined, documented and consistently applied.
• Follow the applicable health and Safety instructions and regulations.
• Ensure up-to-date documentation, work instructions and processes for existing and coming service contracts and agreements.
• Support MENA Service Management by feeding back frequent and analytical service reports with each job and make suggestions for corrective activities.
• Achieve consistent customer satisfaction ratings and respond appropriate to customer feedback on areas for improvement.
• Prepare documentations and work instructions (in English)
• Participate in the claim management and RMA process.
• Documentation for QA, customer feedback and analysis support.
• Take over randomly on call duties, partly on weekends and nights.
• Above requirement is for both residential and utility projects.

Your profile:

• Education as an Electrical technician or Engineer.
• Experience in Energy Storage Systems.
• Experience with Battery Storage solutions is beneficial.
• Experience in claim handling, solution finding and execution.
• Experience dealing with customers in critical situations.
• Ability to work independently and structured in an international environment.
• Strong customer orientation, good discipline, team spirit and self-motivation.
• Language requirements: English.
• Good knowledge of MS Office and comparable software tools.
• Driving license.
• Based in Saudi (VISA support will be provided).
• Willing to work on-call duty AND to travel locally and within the region.
• Work from home office.