Key Responsibilities

• Providing Product training to Service partners on utility PV and ESS systems
• Provide after-sales service for key customers related to utility PV and ESS systems through telephone and email to achieve good customer satisfaction
• Provides initial commissioning plans, as well as coordinates commissioning activities for successful delivery
• Support the line manager to oversee utility PV and ESS systems support operations and handle escalation inquiries raised, work experience in low voltage and High voltage
• Conduct field services with team and service partners in pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs
• Perform basic O&M by monitoring systems remotely and basic warranty work
• Conduct product testing, fault diagnosis, and repairs at the workshop
• Track complex technical problems and coordinate with internal teams (technical and R&D team) to efficiently deliver high-quality solutions to customers’ issues
• Continuously develop knowledge of all relevant products and services
• Communicate with the management, sales team and customers to support the business development

Skills and Experiences Required

• Electrical Engineering, Renewable Engineering and or similar background
• At least 5 years of technical support and product maintenance experience preferred
• Excellent communication skills (Written and Verbal) in English and used in local communication as per the location
• Excellent and professional telephone customer service kills
• Strong problem-solving and analytical skills
• Strong organization and time management skills handling multiple tasks at once