alfanar

This Position exists to assist in performing entery of nonconformity products data tasks efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.

Key Accountability Areas

• Interface with customers and sales representatives to handle after sales service functions.
• Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
• Monitor product order shipment to ensure on-time delivery to customers related to service functions
• Alert customers on shipping and flow issues in advance.
• Coordinate, analyze and improve customer service functions to meet company goals
• Maintain database of customer sales order and their comments/complains Maintain computerized information systems and SAP services and warranty data.
• Plan and co-ordinate transportation of materials related to service functions

Role Accountability

• Collaborate with teams to get the work effectively achieved. • Ensure effective communication with peers and managers, and show openness to directions and feedback. • Execute the planned activities to meet the operational and development targets as per delivery schedules. • Use resources effectively to achieve objectives within efficient cost and time.• Solve any related issues arise and escalate any complex operational problems. • Follow quality requirements and specifications for products or processes or related activities. •Execute related tasks as per defined policies and procedures. • Comply to related procedures and work instructions. • Adhere to all Safety procedures and regulations.

Academic Qualification Diploma Degree in Administration InstituteWork Experience Fresher – 0-2 yearsTechnical / Functional Competencies AccountableAdaptabilityCommunicationConflict resolutionCreativityInitiativeMS OfficeTeamworkTime ManagementWell OrganizedWork under pressurProfile description:

Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.

The hub of alfanar’s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.

alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.

For more information about alfanar, please visit alfanar.com