Tasks & Responsibilities

Functional

• Provide technical support and assistance to international customers via phone, email, and remote desktop connections.
• Troubleshoot and resolve software and hardware issues related to photovoltaic inverters, including network problems and system configurations.
• Guide customers through a series of actions to resolve technical issues and provide step-by-step instructions.
• Accurately document all support cases and customer interactions in the CRM system.
• Escalate unresolved issues to appropriate internal teams according to standard procedures.
• Serve as the primary contact for internal technical requests from departments such as sales, marketing.

The following additional tasks may also arise:

• Translate technical documentation and training materials to meet regional requirements.
• Coordinate, perform, and document additional services offered by Technical Support, such as on-site service visits, exhibition participation, commissioning services, and internal and customer training sessions.
• Participate in corporate and departmental projects, including CRM enhancements, and other technical initiatives.

Skills & Requirements

Professional

• Bachelor’s degree in electrical engineering, Renewable Energy, or a related field.
• Relevant experience in technical support with focus on the photovoltaic industry.
• Proficiency in using CRM systems and remote desktop tools.
• Driver’s license

Personal

• Strong problem-solving skills and the ability to troubleshoot complex technical issues.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team in a fast-paced, international environment.
• Willingness to travel nationally and internationally (mostly working in the office)

Language

• High level written and spoken English (minimum C1)

Are you ready for Fronius? Apply online now and become part of the Fronius family!